I have PLDT home fiber 25 Mbps plan. On the 19th of September it crashed from 10 Mbps to anything as low as.07. I called the hotline and was told 3-6 days. A repair team came out and changed part of the line and it was still no better, we were put on highest priority for a technician to come.
He came the next day and fiddled about with it still no better. 2 days later they come and fit a new line from box on the main to the router,still no better.
Then we get a new technician 730 on a Sunday evening. He changed the router as the reset button was not working still no better, he then called Cebu and got them to update the plan I was on and bang we get around 28 Mbps now and it`s holding steady. He told us that PLDT have a mandate where they have to supply 80% of the speed you pay for I never knew this before as all I was getting told is up to sir.
I received a message on FB from them to let them know how long it was down and they would refund for the outage, I sent them screenshots and they refunded 700 pesos which really does not compensate for having to wait in all those times(7) but it`s a start.
Have any of you asked your supplier if they have a similar 80% mandate it might be worth your while as you may get a supprise and get more speed.