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Posted (edited)

This may be a little premature to say but I am excited so i am going to tell you!

 I know I join others in having a go and Moaning about PLDT ( Smart Bro) But Today i just can't

 Thursday Evening about 6.30 pm, Our Internet just went off for NO apparent reason ( Not that strange in itself) I left it till yesterday Morning to report as we were going out. Surprise number 1 ( one) was that My Service reference number has been marked Priority (this we are told is because we have a 100% good Account record and have experienced problems that have taken so long to fix) So only on my 2nd attempt to get through I was put on to the Service department straight away. Surprise number 2 ( two) was that the engineer rang at 7.30 am This morning to say he would like to come at 9 am. He Did, on his Motorbike straight from Home ( he had already asked if he could use our Ladder for  getting onto the Roof if needed.)

Ok so he tested and tweaked and said Oh Boy Big failure here Sir, 1 phone call and up came the PLDT Van ( it was just up the Road a way on another job) with the Parts he needed. At about 9.55 am he called out Sir I am done and you are back active. Surprise number 3 (three) was when we asked how much, Oh no Sir, it is in your Contract ( 4 + Years old) we supply. The work carried out was a New antenna ( old one Burned out) and a new Modem as the old one they don't use anymore.

 Moral: 

 Continual reporting and Follow ups, Peacefully & Respectfully will eventually get them to realize that all we want is what we pay for (a Working Internet service.) So for today  my :tiphat: hat goes off to them. Just hope it continues the way it is now.:smile:

Edited by Jack Peterson
spelling EH?
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2 hours ago, Jack Peterson said:

Continual reporting and Follow ups, Peacefully & Respectfully will eventually get them to realize that all we want is what we pay for (a Working Internet service.) So for today  my :tiphat: hat goes off to them. Just hope it continues the way it is now.

As I have mentioned before we have had really good service / luck with PLDT Fibr here, under the Subictel umbrella.  In three years, very little downtime, and the few times I had to call, they usually put me straight through to a techy.  At least one of those times he fixed the problem (slowness) while I was on the line.

Strangely, I know of at least one other customer in our general area who hates the service and has downtime all the time.

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1 minute ago, OnMyWay said:

At least one of those times he fixed the problem (slowness) while I was on the line.

Yep, We tried that Yesterday But No Go then Today we found out why but good to hear another with some praise for them

1 minute ago, OnMyWay said:

Strangely, I know of at least one other customer in our general area who hates the service and has downtime all the time.

what can I sayWho knows (dave (1).jpg Now I wonder why?

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1 minute ago, Jack Peterson said:

Now I wonder why?

I can only guess, but our old Navy neighborhood has two main areas, East and West.  I'm in East.  I guess the Fibr infrastructure they put in West, where that guy lives, is not up to snuff??

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