Positive surprise

[Viking]

I may have been a bit negative lately about the knowledge and information I have received from the employees of the hardware stores in my area, but today I was pleasantly surprised!

5 years ago, I bought a new kitchen faucet and I specifically asked for, nothing fancy but good quality, that could be fixed when broken.

When we arrived a couple of weeks ago we were told that the inlaws had replaced it because it was leaking. The replacement was a cheap one bought from shoppe. The replacement have now started to leak after it been used for 4 weeks!!!

I asked the inlaws if they kept the one I bought and they still had it.

When I was at Wilcon in another matter, I explained my problem and to my surprise they told me, No problem sir, bring it here and we fix it for free!

Today I was back and they fixed it while I was waiting. They changed some parts inside and the only thing I had to pay was a 40 p gasket 👍

It feels better to get a positive surprise 😀

[Kingpin]

6 hours ago, Viking said:

When I was at Wilcon in another matter, I explained my problem and to my surprise they told me, No problem sir, bring it here and we fix it for free!

No receipt needed?

[Jollygoodfellow]

8 hours ago, Viking said:

nothing fancy but good quality, that could be fixed when broken.

Very easy to replace the part inside so a new one was never required. But it was good of them to fix it for you. 

[Viking]

5 hours ago, Kingpin said:

No receipt needed?

Nope, they never asked for it, but as a coincidence I found the receipt yesterday. I payed 850 p for that faucet in January 2018.

[Viking]

4 hours ago, Jollygoodfellow said:

Very easy to replace the part inside so a new one was never required. But it was good of them to fix it for you. 

That's true, but they actually changed more parts than the gasket I had to pay. I was surprised that I didn't had to pay for that as well 👍

[Dave Hounddriver]

1 hour ago, Viking said:

I found the receipt yesterday. I payed 850 p for that faucet in January 2018.

That's amazing.  Not so much the price but the fact the numbers on the receipt have not faded to invisible after 5 years.  I was at the point where I took a picture of important receipts as I swear they print them with dissappearing ink.

[Viking]

2 hours ago, Dave Hounddriver said:

That's amazing.  Not so much the price but the fact the numbers on the receipt have not faded to invisible after 5 years.  I was at the point where I took a picture of important receipts as I swear they print them with dissappearing ink.

I was surprised myself that it was still readable. Found it in a plastic bag inside of our wardrobe with some other papers. Many were unreadable, but not all.

Was wrong on the price, I paid 968p.

 

[hk blues]

3 hours ago, Dave Hounddriver said:

That's amazing.  Not so much the price but the fact the numbers on the receipt have not faded to invisible after 5 years.  I was at the point where I took a picture of important receipts as I swear they print them with dissappearing ink.

This.

In fact, the last couple of things I've bought in SM Electrical the staff have actually advised me to take a photo.  When I was in the UK, and Hong Kong, the receipts (even bank withdrawal slips) lasted for years, here 6 months?  I actually found an old HMV receipt in a CD case a few months back - 18 years old and, whilst faded, was legible enough for me to know it was 18 years ago!