Jollygoodfellow Posted April 12, 2011 Posted April 12, 2011 Cant believe it,yesterday I emailed smart support and today I got a reply. Things are looking up 2 Link to comment Share on other sites More sharing options...
Call me bubba Posted April 13, 2011 Posted April 13, 2011 but when will they actually solve this issue? i had a "over charge" of under 20p. yes 20p. as i will not allow these CHEATS to take advantage of me. it took over 3 months and 20 calls. ONLY after informing them I had been "recording" all my calls. did they finally solve this. NEVER had i had so much hassle w/a telco. Back in the US it took maybe 2 calls and less than 14days. has any one else had GOOD OR NEGATIVE experience w.SMART? how id it work out? 1 Link to comment Share on other sites More sharing options...
Call me bubba Posted May 19, 2012 Posted May 19, 2012 Cant believe it,yesterday I emailed smart support and today I got a reply. Things are looking up I emailed them over 3 months ago, even called to remind them of the email sent.. STILL NO REPLY their customer service,, WELL? cant post my true feelings "Sorry Sir" 1 Link to comment Share on other sites More sharing options...
andre007 Posted May 19, 2012 Posted May 19, 2012 An interesting topic and one I was going to start a few days ago so my hat goes off to the OP. I still have Service order (SO) numbers from over 3 years ago they have not resolved. I made about 5 visit's to their office on Jones and at Sm, I have contacted their Smart 24hr service at least 10 other times over the last 3 years and it is still not resolved. I always asked them to escalate and elevate the problem. I always hear I am so sorry sir and monitor within 24 to 48 hours.. I now look at this as my ongoing private joke. I still to this day have roughly 3 open tickets again dating back to 3 years prior. Smart has now a feedback service after every call. You either answer yes or no if the agent helped me.On the 2 occasions this has happened over the last 2 months I had to answer no. Here is the reason. They are front-line as they call it. They can never resolve a problem so therefore my answer will always be no. Hopefully they will use it like JD Power & Associates in USA for example uses feedback to rate companies. This has to stop somewhere.. Link to comment Share on other sites More sharing options...
sonjack2847 Posted May 19, 2012 Posted May 19, 2012 Smart customer services = How to tell a customer to kiss off politely 1 Link to comment Share on other sites More sharing options...
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